Frequently Asked Questions

Moonviz is a self-discovery and emotional companion app powered by AI and professional systems including psychology. Through personalized conversations, insight reports, and daily companionship, it helps you better understand yourself, manage emotions, and grow.

Moonviz is not a therapy, counseling, or medical diagnostic tool. It provides AI-powered personalized companionship and self-exploration services designed to help you maintain self-awareness in daily life. If you are experiencing serious mental health issues, we recommend seeking help from a licensed therapist or healthcare professional.

We take your privacy very seriously. Moonviz uses end-to-end encryption to protect your conversations and data. All personal information is visible only to you. We do not sell or share your data with any third party for marketing purposes. You can manage or delete your data at any time in the app settings.

Moonviz currently supports iOS and Android devices. We are continuously optimizing the experience across platforms to ensure smooth usage on all your devices.

Moonviz offers core features for free, with a premium membership plan that unlocks deeper personalization and additional features. Please refer to the in-app information for specific plans and pricing.

You can reach us through: Customer Support at support@moonviz-ai.com and Business Inquiries at business@moonviz-ai.com. We typically respond within 1-3 business days.

Moonviz is built on large language models and personalization algorithms, combined with knowledge from psychology, astrology, and other established systems. Through ongoing conversations and interactions, Moonviz gradually learns your unique background and preferences, providing increasingly accurate and warm responses.

Yes. You can manage or delete your data in the app settings. To completely delete your account and all associated data, please email support@moonviz-ai.com and we will process your request promptly after verifying your identity.